How do I remove the water tank cap?

Allow the pressure to be released before completely removing the cap by holding down the steam trigger until all steam is emitted. Allow unit to cool down. This is a locking cap designed to be an added safety feature for this unit. To remove the cap you will need to treat it like a child proof pill bottle. First you will need to push the cap down; while the cap is pushed down you will need to turn the cap to the left for removal.

Steam is coming out of the top of the unit:

The cap is not on correctly. Unplug the unit and let it cool down. Once the unit is cooled, remove the cap, reinsert.

My steamer's ready light keeps coming on:

The unit is a pressurized system so it does need to re-pressurize from time to time. This is done for safety purposes. Try using the steam on-demand trigger rather than locking trigger in the on position. If your unit is re-pressurizing after only a short period of time (several seconds of steam emission), please contact customer care for further assistance.

How do I know when my unit is out of water?

Once the steam 'runs out', even after re-pressurizing you will know that the unit needs to be refilled. There is not an indicator light on the machine for water level.

Why is moisture is left behind after using my ALLPRO?

When using your hand-held steamer, the emission nozzle should be close to the surface that you are cleaning. This will break down and blast away messes while sanitizing the surface. Water being left behind is normal as the pressurized steam cools and condensation occurs. This moisture can be easily wiped away. Microfiber towels and sponges are available for purchase at HAANusa.com.

When I went to use the unit water came out. Why?

It is normal for some unit to dispense from the unit when initially being used. As the unit is heating up condensation builds up in the nozzle and when you use it for the first time, water may ne dispensed but will turn to steam momentarily.

The body to the ALLPRO gets really hot. I can't hold it. Why?

It's normal for this steamer to feel warm as it is a pressurized steam machine that uses a boiling chamber. Be sure to hold and direct the unit with the handle. If the handle is too hot to hold please contact customer care for further assistance.

Where can I find additional cleaning attachments for my ALLPRO?

Visit HAANusa.com or call customer care to replace worn out attachments or purchase new attachments to expand the cleaning functionality of this handheld steamer.