Can I use the MULTI to sanitize my carpets?

Yes, the carpet glide tray comes with the MULTI so that you can sanitize your carpets, rugs, mattresses, sofas, etc.

How long does it take for the MULTI to heat?

The MULTI reaches in excess of 212° F, the temperature needed to create steam in about 20 seconds.

Is the clicking/thumping noise I hear normal?

Yes, this is just the sound of the water pump pumping water through the heating element to the base of the unit. In some units the sound will lessen after the unit heats up, but if it remains throughout the duration of the steaming, it is perfectly normal.

How many steam jets does the MULTI have?

The MULTI has 15 steam jets.

What are the red and silver packets I received, and how do I use them?

These packets are fresh rinse lime and scale remover. Depending on the frequency of use, use one packet every 3 to 6 months. Pour a packet of lime and scale remover into a tank with one cup of water and shake the water tank. Sitting the MULTI on the black resting mat, turn on the unit and allow the solution to steam through to clean the working mechanism and remove and potential lime and scale buildup.

How long does a tank of water last, and what is the tank's capacity?

The water tank holds 13.5 ounces of water, and this will last for up to 25 minutes of steaming.

Can I use the MULTI on any type of flooring?

You can use the MULTI on any sealed hard surface floor that does not have a wax or no wax finish. This includes hardwood, laminate, vinyl, stone and tile. It is recommended that you check with your flooring manufacture before use. By attaching the carpet glide, the HAAN MULTI may also be used on carpets and soft surfaces.

My screw is missing:

To locate your screw please check the small bag that contains the Lime and Scale remover inside your box. If you are unable to locate it, please contact customer care for further assistance.

Why does the MULTI not swivel easy?

The swivel head works on a spring system. If the mechanism was to loose, it could wear down the hinge and not be able to stand on its own. To maneuver the swivel head roll your wrist from side to side.

Does this unit come with attachments:

Yes. The MULTI not only comes with a carpet tray but also comes with specially designed attachments to be used with the head-held steamer. Included: Angle nozzle, Brush attachment, Small steam head attachment with cleaning bonnet.

When do I use the Bonnet?

The bonnet is used for any hard surface such as; counter tops, fridge, sealed tables, shower doors, tile, porcelain etc. Remove the bonnet when you want to sanitize your sofa, drapes or any other soft surface.

Should the bonnet fit tight?

Yes. The bonnet needs to fit tight to the Mini Steam Head to allow the steam to flow through. If the bonnet was not tight fitting or loose, the steam would become trapped and not sanitize as effectively.

Can the MULTI be used vertical?

The hand-held steamer will work temporarily when used at an upward angle or vertical position; however the best position for the most effective clean is to use the SI70 in a horizontal position.

Why can't I see much steam coming from the hand-held steamer?

The MULTI is not a pressurized hand-held steamer like the HAAN ALLPRO, however the steam emitted from this machine is still powerful enough to clean tough messes and sanitize 99.9% of germs, bacteria and dust mites. The steam emitted from the hand-held portion of the MULTI is a very fine vapor that is very hot, which can result in the steam being less visible.