What kind of flooring is the HAAN safe to use on?

The HAAN Classic is safe to use on all sealed surface types; for example laminate, hardwood, tile, vinyl, linoleum, slate, stone & marble. Your floor sanitizer is designed to clean surfaces that will withstand high heat. Do not use on unsealed wood or floors with a wax/no wax finish.

Carpet trays are available for HAAN steamers so that your steamer can sanitize, refresh and help deodorize the soft surfaces around your home too.

Do you use the carpet tray with or without the Ultra-microfiber pad?

The carpet tray was designed to be used without the Ultra-microfiber pad. The carpet tray can also be used in conjunction with the optional short handle to sanitize, refresh and deodorize soft surfaces like mattresses, pet beds and upholstery.

Can you use chemicals in the unit?

No, the HAAN unit is designed to emit a pure water vapor, free of chemicals. By adding a chemical you may damage the boiling mechanism. Adding chemicals to your machine will void your manufacturer's warranty.

Is the use of distilled water necessary?

Though we recommend using distilled water, you may use plain tap water. Depending on the hardness of your water, you may need to use HAAN lime and scale remover to the tank to remove the buildup that hard water can cause.

How long does a pad last before needing to be changed?

The pad when used correctly should be changed every 10 - 15 minutes, or when the pad is saturated and becomes difficult to push. When heating up your unit, the pad should not be attached. This will cause it to become over-saturated more quickly.

How long does a tank of water last?

A tank should last approximately 15 - 20 minutes.

How long do I need to wait for the HAAN to heat before using?

It takes approximately 2-3 minutes for the HAAN to be ready for use. The black thermal sticker on the fill cap will change colors to orange when the water is heated and ready for use. The unit should always be placed on the black resting mat without the pad attached while heating.

My unit did not come with a short handle or carpet tray. How do I purchase one?

Additional accessories are available for sale on HAANusa.com or through our customer care. A carpet tray will allow you to steam the soft surfaces of your while. A short handle will make your machine more versatile and easier to use on upholstery, countertops, mattresses and other above-the-floor areas of your home.