HAAN Refund and Exchange Policy
Updated: October 10, 2012
Unless otherwise stated, any purchase made directly from HAAN, online or through our call center, may be returned within 30 days of purchase for a full refund of the purchase price (less shipping and handling). HAAN will refund the purchase price, but not provide a product exchange. If you are not completely satisfied with your purchase, you may exercise the 30 day money back guarantee by following the instructions below:
How to Return an Item
- You must contact our customer at 877-422-6347 to request a return authorization (RMA) number.
- The RMA number must be clearly and prominently displayed on the outside of the shipping box.
- Ship your returned item bearing all expenses related to shipping charges to: HAAN Return 15820 Euclid Ave. Chino, CA 91708
- Once items are received, a refund will be issued for the purchase price less shipping and handling.
Merchandise that has been excessively worn, used, or altered will not be accepted for return. Merchandise showing malicious physical damage is not covered under this policy.
Unless otherwise stated, shipping and handling charges are not refundable. You shall bear all expenses related to shipping charges on machines and/or accessories.
If you have any questions about our guarantee, please call us at
- Steam Mops
- Handheld Steamers
- Multi-Purpose Steamers
- Floor Scrubbing Steamers
- Garment Steam Cleaners
- Clearance Sales