HAAN Refund and Exchange Policy

Updated: July 26, 2013

Unless otherwise stated, any purchase made directly from HAAN, online or through our call center, may be returned within 30 days of purchase for a full refund of the purchase price (less shipping and handling). HAAN will refund the purchase price, but not provide a product exchange. If you are not completely satisfied with your purchase, you may exercise the 30 day money back guarantee by following the instructions below:

How to Return an Item

  1. You must contact our customer care at 877-422-6872 to request a return authorization (RMA) number.
  2. The RMA number must be clearly and prominently displayed on the outside of the shipping box.
  3. Ship your returned item bearing all expenses related to shipping charges to the address provided by customer care.
  4. Once items are received, a refund will be issued for the purchase price less shipping and handling.

Return Exceptions

Merchandise that has been excessively worn, used, or altered will not be accepted for return. Merchandise showing malicious physical damage is not covered under this policy.
Unless otherwise stated, shipping and handling charges are not refundable. You shall bear all expenses related to shipping charges on machines and/or accessories.
If you have any questions about our guarantee, please call us at 877-422-6872.
This policy is not to be confused with the manufacturer's warranty which continues even after this 30 day return policy expires.