HAAN FAQs

Steam Mops

SI40 - HAAN Agile FAQs

Can I use the AGILE to sanitize my carpets?

Yes, the carpet glide tray comes with the AGILE so that you can sanitize your carpets, rugs, mattresses, sofas, etc.

How long does it take for the AGILE to heat?

The AGILE reaches in excess of 212° F, the temperature needed to create steam in about 20 seconds.

Is the clicking/thumping noise I hear normal?

Yes, this is just the sound of the water pump pumping water through the heating element to the base of the unit. In some units the sound will lessen after the unit heats up, but if it remains throughout the duration of the steaming, it is perfectly normal.

How many steam jets does the AGILE have?

The AGILE has 15 steam jets.

Is there a way to adjust the height of the AGILE?

The pole does not adjust height; the unit is 46.5 inches tall when assembled.

What are the red and silver packets I received, and how do I use them?

These packets are fresh rinse lime and scale remover. Depending on the frequency of use, use one packet every 3 to 6 months. Pour a packet of lime and scale remover into a tank with one cup of water and shake the water tank. Sitting the AGILE on the black resting mat, allow the solution to steam out through the unit to clean the inside of the unit and remove and potential lime and scale build up inside the AGILE.

How long does a tank of water last, and what is the tank's capacity?

The water tank holds 13.5 ounces of water, and this will last for about 25 minutes of steaming.

Can I use the AGILE on any type of flooring?

You can use the AGILE on any sealed hard surface floor that does not have a wax or no wax finish. This includes hardwood, laminate, vinyl, stone and tile. It is recommended that you check with your flooring manufacture before use. By attaching the carpet glide, the HAAN AGILE may also be used on carpets and soft surfaces.

Why does the AGILE not swivel easily?

The swivel head works on a spring system. If the mechanism was to loose, it could wear down the hinge and not be able to stand on its own. To maneuver the swivel head roll your wrist from side to side.

SI60 - HAAN Select FAQs

Can I use the SELECT to sanitize my carpets?

Yes, the carpet glide tray comes with the Select so that you can sanitize your carpets, rugs, mattresses, sofas, etc.

How long does it take for the SELECT to heat?

The SELECT reaches in excess of 212° F, the temperature needed to create steam in about 20 seconds.

Is the clicking/thumping noise I hear normal?

How many steam jets does the SELECT have?

The SELECT features 15 steam jets to evenly dispense continuous steam across the entire head of the unit.

Is there a way to adjust the height of the SELECT?

Yes. The SELECT features a telescopic pole that can adjust height by pressing the button on the back of the handle.

What are the red and silver packets I received, and how do I use them?

These packets are fresh rinse lime and scale remover. Depending on the frequency of use, use one packet every 3 to 6 months. Pour a packet of lime and scale remover into a tank with one cup of water and shake the water tank. Sitting the SELECT on the black resting mat, turn on the unit and allow the solution to steam through to clean the working mechanism and remove and potential lime and scale buildup.

How long does a tank of water last, and what is the tank's capacity?

The water tank holds 13.5 ounces of water, and this will last for about 25 minutes of steaming dependent upon which steam level you have selected.

Can I use the SELECT on any type of flooring?

You can use the SELECT on any sealed hard surface floor that does not have a wax or no wax finish. This includes hardwood, laminate, vinyl, stone and tile. It is recommended that you check with your flooring manufacture before use. By attaching the carpet glide, the HAAN SELECT may also be used on carpets and soft surfaces.

My screw is missing:

To locate your screw please check the small bag that contains the Lime and Scale remover inside your box. If you are unable to locate it, please contact customer care for further assistance.

Why does the SELECT not swivel easy?

The swivel head works on a spring system. If the mechanism was to loose, it could wear down the hinge and not be able to stand on its own. To help maneuver the swivel head roll your wrist from side to side.

SI70 - HAAN Multi FAQs

Can I use the MULTI to sanitize my carpets?

Yes, the carpet glide tray comes with the MULTI so that you can sanitize your carpets, rugs, mattresses, sofas, etc.

How long does it take for the MULTI to heat?

The MULTI reaches in excess of 212° F, the temperature needed to create steam in about 20 seconds.

Is the clicking/thumping noise I hear normal?

How many steam jets does the MULTI have?

The MULTI has 15 steam jets.

What are the red and silver packets I received, and how do I use them?

These packets are fresh rinse lime and scale remover. Depending on the frequency of use, use one packet every 3 to 6 months. Pour a packet of lime and scale remover into a tank with one cup of water and shake the water tank. Sitting the MULTI on the black resting mat, turn on the unit and allow the solution to steam through to clean the working mechanism and remove and potential lime and scale buildup.

How long does a tank of water last, and what is the tank's capacity?

The water tank holds 13.5 ounces of water, and this will last for up to 25 minutes of steaming.

Can I use the MULTI on any type of flooring?

You can use the MULTI on any sealed hard surface floor that does not have a wax or no wax finish. This includes hardwood, laminate, vinyl, stone and tile. It is recommended that you check with your flooring manufacture before use. By attaching the carpet glide, the HAAN MULTI may also be used on carpets and soft surfaces.

My screw is missing:

To locate your screw please check the small bag that contains the Lime and Scale remover inside your box. If you are unable to locate it, please contact customer care for further assistance.

Why does the MULTI not swivel easy?

Does this unit come with attachments:

Yes. The MULTI not only comes with a carpet tray but also comes with specially designed attachments to be used with the head-held steamer. Included: Angle nozzle, Brush attachment, Small steam head attachment with cleaning bonnet.

When do I use the Bonnet?

The bonnet is used for any hard surface such as; counter tops, fridge, sealed tables, shower doors, tile, porcelain etc. Remove the bonnet when you want to sanitize your sofa, drapes or any other soft surface.

Should the bonnet fit tight?

Yes. The bonnet needs to fit tight to the Mini Steam Head to allow the steam to flow through. If the bonnet was not tight fitting or loose, the steam would become trapped and not sanitize as effectively.

Can the MULTI be used vertical?

The hand-held steamer will work temporarily when used at an upward angle or vertical position; however the best position for the most effective clean is to use the SI70 in a horizontal position.

Why can't I see much steam coming from the hand-held steamer?

The MULTI is not a pressurized hand-held steamer like the HAAN ALLPRO, however the steam emitted from this machine is still powerful enough to clean tough messes and sanitize 99.9% of germs, bacteria and dust mites. The steam emitted from the hand-held portion of the MULTI is a very fine vapor that is very hot, which can result in the steam being less visible.

HD60 - HAAN Total FAQs

Can I use the TOTAL on any type of flooring?

You can use the TOTAL on any sealed hard surface floor that does not have a wax or no wax finish. This includes hardwood, laminate, vinyl, stone and tile. It is recommended that you check with your flooring manufacture before use. By attaching the carpet glide, the HAAN TOTAL may also be used on carpets and soft surfaces.

How often do I need to empty the bin?

It's best to empty the bin every time you use the sweeper. You may use water to rinse out the bin if debris does not easily fall out.

How do I remove or replace my brush roll?

If the brush is not turning, you will need to clean the rotating brush of buildup and carpet fibers. Remove the dust collection bin. Using a coin, unlock the brush roll removal door located on the side of your steamer head. Removing this piece will allow you to easily remove your brush.

Will the TOTAL replace my vacuum?

While the TOTAL may not completely replace the need for a full-section vacuum cleaner, using the TOTAL can reduce the frequency of vacuuming. And the sleek design, weighing only 8lbs, and an extra long 25-foot power cord make the TOTAL ideal for quick cleaning.

Can you use chemicals in the unit?

No, the HAAN unit is designed to emit a pure vapor, free of chemicals. By adding a chemical you may damage the steaming mechanism.

Is the use of distilled water necessary?

Though we recommend using distilled water, you may use tap water depending on the hardness of your water. HAAN Fresh Rinse Lime and Scale remover can be added to the tank every six months to remove the buildup that hard water can cause.

Does the TOTAL both clean and sanitize carpets?

The TOTAL is able to sanitize and refresh carpets while picking up debris and grooming the fibers of your carpet. For high pile carpets, attach the carpet glide attachment.

How long does a pad last before needing to be changed?

The pad when used correctly should be changed every 10 - 15 minutes or when the pad is saturated and becomes difficult to push.

How long does a tank of water last?

A tank should last about 25 minutes.

Can you machine wash and dry the Ultra-microfiber pads?

We suggest if you machine wash to use the gentle cycle, without using fabric softener or bleach. To dry use the lowest heat setting or air dry.

How long do I need to wait for the HAAN to heat before using?

It takes approximately 2-3 minutes for the HAAN to be ready for use. The black thermal sticker on the fill cap will change colors to orange when the water is heated and ready for use.

How do you know when the unit is empty?

There is a convenient red indicator light located on the top of the main unit signaling the unit is empty.

How do I attach the pad?

To attach the Micro-Fiber Pad, look at the bottom of the unit and locate the pad line indicator. The pad will sit towards the back of the unit and cannot cover the brush roll bar.

MS30 - HAAN Complete FAQs

How do I remove the water tank cap?

Allow the pressure to be released before completely removing the cap by holding down the steam trigger until all steam is emitted. Allow unit to cool down. This is a locking cap designed to be an added safety feature for this unit. To remove the cap you will need to treat it like a child proof pill bottle. First you will need to push the cap down; while the cap is pushed down you will need to turn the cap to the left for removal.

Steam is coming out of the top of the unit:

The cap is not on correctly. Unplug the unit and let it cool down. Once the unit is cooled, remove the cap, reinsert.

Where are the small attachments? (Copper brush, small brush, large brush, attachment nozzle and angle nozzle)

On the front of the unit below the power switch is a black compartment. This is an on-board storage area that holds some of your most functional cleaning tools.

My steamer's ready light keeps coming on

The unit is a pressurized system so it may need to re-pressurize from time to time. This is done for safety purposes. Try using the steam on-demand trigger rather than locking trigger in the on position. If your unit is re-pressurizing after only a short period of time (several seconds of steam emission), please contact customer care for further assistance.

How do I know when my unit is out of water?

Once the steam 'runs out', even after re-pressurizing you will know that the unit needs to be refilled. There is not an indicator light on the machine for water level.

Why is moisture is left behind after using my COMPLETE?

When using your HAAN COMPLETE, the emission nozzle should be close to the surface that you are cleaning. This will break down and blast away messes while sanitizing the surface. Water being left behind is normal as the pressurized steam cools and condensation occurs. This moisture can be easily wiped away with the included microfiber towels and sponges. Additional accessories are available for purchase at HAANus

com or through customer care.

Where is my cord located?

The cord is located in the back of the main unit inside the storage compartment.

What is each part used for?

1. Extension Poles (2) - to attach individual accessories for special cleaning tasks or click together to create the perfect length for every steaming job.
2.Floor and Countertop Steam Head (1) - for cleaning hard-surface floors and other large surfaces.
3.Attachment/Steam Jet Nozzle (1) - focuses the spray of steam from the unit and serves as the base to which all other accessories are connected.
4.Large Scrub Brush (1) - makes fast work cleaning larger surfaces and objects.
5. Angled Nozzle (1) -gets under rims and into corners. Great for cleaning toilets, sinks or other tight fitted areas.
6. Small Detail Brush (1) - perfect for delicate surfaces and small nooks & crannies.
7. Round Wire Bristle Brush (1) - for tough scrubbing chores, including brick or cement. Can be used to clean grills or surfaces that will not be scratched.
8. Ultra-Microfiber Cleaning Sock - attaches to Garment/Surface Attachment to clean counter tops and other hard surfaces.
9. Garment/ Flat Surface Attachment (1) - use for steaming out wrinkles in clothing, sanitizing upholstery, bedding, drapes and soft surfaces; use with cleaning sock to clean counter tops and other hard surfaces.
10. Concentrator Nozzle (1) - the copper-tipped head concentrates the steam for even more cleaning power. All brush and nozzle accessories attach to this for use.
11. Steel Wool Brush Attachment (1) - adds extra scrubbing power for surfaces that resist normal cleaning, like removing baked on food from grill and oven racks. Weave this into the large brush for cleaning.
12. HAAN® MicroCham™ Towel (1) - designed to easily wipe away the dirt and absorb the moisture after the STEAM SYSTEM II steams it loose.
13. HAAN® MicroCham™ Sponge (1) - has the cleaning power of our Ultra-Microfiber and the super absorbency of our specially-developed chamois.
14. Rubber Squeegee Panel for Window Cleaning (1) - attaches to Flat Surface. Attachment to clean mirrors and windows.
15. Tile, Grout & Rough Surface Brush (1) - gets down into areas that normally get passed over by other surface attachments and breaks up hard-to-reach dirt.
16. Carpet & Rug Tray (1) - glides over carpet and rugs to freshen, sanitize and steam away many spots.
17. Floor Protector Resting Mat (1) - keeps your floors safe and dry while waiting for your Steam Head to heat up.
18. Multi-layer Microfiber Glass & Mirror Bonnet (1) - slips on Steam Head for cleaning windows, mirrors, glass shower doors as well as countertops and other surfaces around the home.
19. Ultra-Microfiber Pad (2) - easily attach to the Steam Head for safely steam cleaning hard-surface floors.
20. Precision Filling Cup (1) - one cup full fills the tank correctly.
21. Funnel (1) - allows for filling the water tank without spills.

Do I have to press the button for steam or is there a lock option?

If you look at the trigger handle on the right side you will see a tab. Slide the tab into the locked position if you are doing a large job for continuous steam. You may also choose to just control the steam yourself by holding the trigger down for steam as needed.

SI35BCRF - HAAN Slim and Light Special Edition FAQs

What are the available colors for the SLIM AND LIGHT?

White, Red, and Green

Can I use the SLIM AND LIGHT to sanitize my carpets?

Yes, the carpet glide tray comes with the SLIM AND LIGHT so that you can sanitize your carpets, rugs, mattresses, sofas, etc.

How long does it take for the SLIM AND LIGHT to heat?

The SLIM AND LIGHT reaches temperature (212 degrees) in under 30 seconds.

Is the clicking/thumping noise I hear normal?

Yes, this is just the sound of the water pump forcing water through the heating element to the base of the unit. Often times the sound will lessen after the unit heats up, but if it remains throughout the duration of the steaming, it is perfectly normal.

Why is the HAAN SLIM AND LIGHT leaving my floor wet?

Make sure that the pad is not attached to the unit when you are heating it up. This can cause your pad to become saturated very quickly and leave your floor wet. Pads need to be changed when they become overly wet.

How often should I change my Ultra-Microfiber pad?

Pads need to be changed about every 10-15 minutes. If you notice that your SLIM AND LIGHT is leaving behind excess water or your unit becomes difficult to push, place a new pad on your machine.

How many watts does the SLIM AND LIGHT use?

The SLIM AND LIGHT uses 1200 watts. (The FS-20 uses 800 watts, additional electric used to pump water from water tank to the base of the unit.)

How many steam jets does the SLIM AND LIGHT have?

The SLIM AND LIGHT has 15 steam jets.

Is there a way to adjust the height of the SLIM AND LIGHT?

The pole does not adjust height; the unit is 46.5 inches tall when assembled. The pole does slide out easily to use the SLIM AND LIGHT above the floor easily on areas like mattresses or counter tops.

What are the red and silver packets I received, and how do I use them?

These packets are fresh rinse lime and scale remover. Depending on the frequency of use, use one packet every 3 to 6 months. Pour a packet of lime and scale remover into a tank with one cup of water and shake the water tank. Sitting the SLIM AND LIGHT on the black resting mat, allow the solution to steam out through the unit to clean the inside of the unit and remove and potential lime and scale build up inside the SLIM AND LIGHT.

Do I have to use distilled water in my HAAN floor sanitizer?

You may use regular tap water with your HAAN, however we recommend that you consider using distilled water if you live in an area with hard water. Using the lime and scale remover can help lengthen the life of your HAAN when using regular tap water.

How long does a tank of water last, and what is the tank's capacity?

The water tank holds 13.5 ounces of water, and this will last for about 25 minutes of steaming.

Can I use the SLIM AND LIGHT on any type of flooring?

You can use the SLIM AND LIGHT on any sealed hard surface floor that does not have a wax or no wax finish. This includes hardwood, laminate, vinyl, stone and tile. It is recommended that you check with your flooring manufacture before use. The SLIM AND LIGHT is also safe for use on heat resistant carpeted and upholstered surfaces.

Does the SLIM AND LIGHT really kill germs?

Absolutely! Because the SLIM AND LIGHT emits steam through the pad in excess of 212 degrees Fahrenheit, germs, bacteria, dust mites and allergens are killed almost instantly.

How often do I need to buy new cleaning pads?

The two patented Ultra-Microfiber pads included with your HAAN SLIM AND LIGHT are reusable. You simply toss them in the washing machine - but please do not use fabric softener or bleach. We recommend air drying, but you can also dry them on a low setting in your dryer. The frequency of use impacts the life your pads, but with proper of care can last for several hundred uses.

SI35 - HAAN Slim and Light FAQs

What are the available colors for the SLIM AND LIGHT?

White, Red, and Green

Can I use the SLIM AND LIGHT to sanitize my carpets?

Yes, the carpet glide tray comes with the SLIM AND LIGHT so that you can sanitize your carpets, rugs, mattresses, sofas, etc.

How long does it take for the SLIM AND LIGHT to heat?

The SLIM AND LIGHT reaches temperature (212 degrees) in under 30 seconds.

Is the clicking/thumping noise I hear normal?

Why is the HAAN SLIM AND LIGHT leaving my floor wet?

How often should I change my Ultra-Microfiber pad?

Pads need to be changed about every 10-15 minutes. If you notice that your SLIM AND LIGHT is leaving behind excess water or your unit becomes difficult to push, place a new pad on your machine.

How many watts does the SLIM AND LIGHT use?

The SLIM AND LIGHT uses 1200 watts. (The FS-20 uses 800 watts, additional electric used to pump water from water tank to the base of the unit.)

How many steam jets does the SLIM AND LIGHT have?

The SLIM AND LIGHT has 15 steam jets.

Is there a way to adjust the height of the SLIM AND LIGHT?

The pole does not adjust height; the unit is 46.5 inches tall when assembled. The pole does slide out easily to use the SLIM AND LIGHT above the floor easily on areas like mattresses or counter tops.

What are the red and silver packets I received, and how do I use them?

These packets are fresh rinse lime and scale remover. Depending on the frequency of use, use one packet every 3 to 6 months. Pour a packet of lime and scale remover into a tank with one cup of water and shake the water tank. Sitting the SLIM AND LIGHT on the black resting mat, allow the solution to steam out through the unit to clean the inside of the unit and remove and potential lime and scale build up inside the SLIM AND LIGHT.

Do I have to use distilled water in my HAAN floor sanitizer?

How long does a tank of water last, and what is the tank's capacity?

The water tank holds 13.5 ounces of water, and this will last for about 25 minutes of steaming.

Can I use the SLIM AND LIGHT on any type of flooring?

Does the SLIM AND LIGHT really kill germs?

Absolutely! Because the SLIM AND LIGHT emits steam through the pad in excess of 212 degrees Fahrenheit, germs, bacteria, dust mites and allergens are killed almost instantly.

How often do I need to buy new cleaning pads?

FS20 - HAAN Classic FAQs

What kind of flooring is the HAAN safe to use on?

The HAAN Classic is safe to use on all sealed surface types; for example laminate, hardwood, tile, vinyl, linoleum, slate, stone & marble. Your floor sanitizer is designed to clean surfaces that will withstand high heat. Do not use on unsealed wood or floors with a wax/no wax finish.

Carpet trays are available for HAAN steamers so that your steamer can sanitize, refresh and help deodorize the soft surfaces around your home too.

Do you use the carpet tray with or without the Ultra-microfiber pad?

The carpet tray was designed to be used without the Ultra-microfiber pad. The carpet tray can also be used in conjunction with the optional short handle to sanitize, refresh and deodorize soft surfaces like mattresses, pet beds and upholstery.

Can you use chemicals in the unit?

No, the HAAN unit is designed to emit a pure water vapor, free of chemicals. By adding a chemical you may damage the boiling mechanism. Adding chemicals to your machine will void your manufacturer's warranty.

Is the use of distilled water necessary?

Though we recommend using distilled water, you may use plain tap water. Depending on the hardness of your water, you may need to use HAAN lime and scale remover to the tank to remove the buildup that hard water can cause.

How long does a pad last before needing to be changed?

The pad when used correctly should be changed every 10 - 15 minutes, or when the pad is saturated and becomes difficult to push. When heating up your unit, the pad should not be attached. This will cause it to become over-saturated more quickly.

How long does a tank of water last?

A tank should last approximately 15 - 20 minutes.

How long do I need to wait for the HAAN to heat before using?

It takes approximately 2-3 minutes for the HAAN to be ready for use. The black thermal sticker on the fill cap will change colors to orange when the water is heated and ready for use. The unit should always be placed on the black resting mat without the pad attached while heating.

My unit did not come with a short handle or carpet tray. How do I purchase one?

Additional accessories are available for sale on HAANusa.com or through our customer care. A carpet tray will allow you to steam the soft surfaces of your while. A short handle will make your machine more versatile and easier to use on upholstery, countertops, mattresses and other above-the-floor areas of your home.

FS20+ - HAAN Classic Plus FAQs

What kind of flooring is the HAAN safe to use on?

Carpet trays are available for HAAN steamers so that your steamer can sanitize, refresh and help deodorize the soft surfaces around your home too.

Do you use the carpet tray with or without the Ultra-microfiber pad?

Can you use chemicals in the unit?

Is the use of distilled water necessary?

How long does a pad last before needing to be changed?

How long does a tank of water last?

A tank should last approximately 15 - 20 minutes.

How long do I need to wait for the HAAN to heat before using?

My unit did not come with a short handle or carpet tray. How do I purchase one?

Garment Steamers

gs30 - HAAN Professional Garment Steamer FAQs

How do I assemble my GS-30?

To assemble the GS-30, first insert the widest end of the telescoping pole into the main unit and secure by twisting the base ring until secure. Second, insert the hanger on the top of pole and press down until stable. Assemble the main hose onto the base by lining up arrows on hose and base and twist clockwise until secure. Set the steam head on the hanger between two prongs to rest while adjusting the telescopic pole to the appropriate height.

What are the extra accessories for?

The GS-30 accessory package will include a crease clip, crease tool, fur/upholstery brush, pressing board, pressing mitt, and a lint remover.

The crease clip is used by hand to safely hold the garment taut while steaming, to ensure the garment is not hanging loosely but also keeping your hand a safe distance away from the steam.
The creasing tool attaches to the steam head. When using the creasing tool, clasp the fabric between the steam head and creasing tool, then move in a downwards motion to create a professional looking crease.
The fur/upholstery brush attaches to the steam head and is used to smooth fur or upholstery with the brush bristles while steaming at the same time.
The pressing board and pressing mitt are used to support the garment while steaming, but also keeping hands safe from the steam. While holding the pressing board in your hand lay the garment across the board and continue to steam with the other hand. The pressing mitt can be used by placing hand with mitt on behind the garment for support, while steaming with other hand. When using these accessories you can place the steam head right up against the fabric for a smooth, pressed look.
The lint remover attaches to the steam head and will remove lint from garments. The lint that has been transferred from the garment to the lint remover can simply be pulled off to clean.

Can I use this on garments that are labeled "Dry Clean Only"?

Yes, the GS-30 sanitizes, deodorizes, and presses. Using the GS-30 instead of going to the dry cleaners is faster, easier, more efficient, better for the environment and better for your clothing.

Can I use the GS-30 on delicate fabric?

Yes. Wool, lace, silk, and other delicate fabrics are compatible with the GS-30. Because of the dry steam technology, these fabrics will not be damaged by the steam if the unit is operated properly. As always, if you are concerned, try a small portion of the fabric first.

Why is my water canister leaking?

Check to make sure that your water canister cap is not missing the spring and rubber stopper. If you are experiencing water leaking from the main unit, make sure that the excess water removal valve is in place and securely tightened.

Why is the hose is making a gurgling noise?

If the hose is used for an extended period of time in a bent state, the hose could emit a gurgling noise and water droplets may collect in the handle. If this happens, extend the hose upwards and hold for 2-3 seconds to allow the condensation to clear.

Why are water droplets collecting on my steam head/ Why are my clothes getting wet?

Water droplets can collect on the steam head when the steam wand has been used at an angle or the hose has been bent. Simply rest the steam head on the wand rest for a few seconds while the condensation clears. Keep in mind, you should not be steaming on an angle, or else water droplets may fall on your clothes. The steam wand should be moving only in light upward and downward movements for the best results.

Can I use my GS-30 on more than just garments?

A deluxe steamer attachment kit can be purchased for use on HAAN garment steamers. This helps make your garment steamer a multi-purpose machine. A steam expander nozzle, microfiber bonnets and a squeegee can allow you to use your GS-30 around your entire home on areas like countertops, mattresses, glass table tops, etc.

gs60 - HAAN Steam Station FAQs

How do I put my STEAM STATION together?

The main steam tank, adjustable pole, collapsible hanger, and steam tank base are the main pieces to put together when first receiving your unit. First, the widest end of the telescoping pole slides into the steam tank base, and the base ring must be turned and tightened until secure. The hanger is to be inserted on the top of the pole and pressed down until stable. The crossbar of the hanger locks into place at the center. Screw and lock tight against the center pole. The steam tank canister locks into place on top of the base similar to pieces of a puzzle. The steam tank canister will snap into place by pulling the black clasp back while sliding the tank into the designated slot. Once in place, the clasp is to be released, locking the tank into place. Pull the base "wings" out for stability.

Why is the steam head dripping water and/or leaving my clothes wet?

The best way to steam your garments is to hold the steam head vertically to avoid excess moisture from dripping. If the steam head is used horizontally or at an angle when steaming your garments, water droplets may drip from the unit leaving your clothes wet, therefore it is not recommended.

Why is my pole loose?

On the base unit there is a black threaded base ring that is cone shaped. Once you have placed the pole inside the base ring, tighten the top portion of the base ring by turning it until the pole is secure.

The hose is very easy to bend and feels flimsy, what is it made of?

The inside of the hose is made of aluminum which is flexible. The outside is made of velour which works as an insulator but will also stay cool to the touch.

There is a strange smell when I used my STEAM STATION for the first time, is this normal?

Yes, there may be a slight odor emitted during the first use.

Can the STEAM STATION be used for other surfaces, not just garments?

Yes, the STEAM STATION has many attachments that are not just made for garments. Haan considers this product to be a "Garment Steamer and Home Sanitizer" because it is portable. With the STEAM STATION you can sanitize beds, curtains, linens, toys, camping gear, blankets and so much more. A deluxe attachment kit is also available for sale that can make this unit even more versatile with microfiber cleaning bonnets, a steam expander nozzle and a squeegee attachment.

Can I use this on materials that are very delicate like silk or lace?

You are able to use the garment steamer on delicate materials, for example lace and silk. It is recommended that you always use the steam head in an upright, vertical position on these delicate fabrics. If the steam head is tilted downwards, it is possible that water droplets could fall onto the garment and damage the fabric. Also, if a gurgling sound is heard while steaming, hold the steam head away from the garment while checking for any kinks in the hose. If the hose is bent, water droplets can collect in the wand. If this occurs, extend the hose upward so it is no longer bent and allow the condensation to clear.

gs20 - HAAN Personal Garment Steamer FAQs

How do I assemble my GS-20?

To assemble the GS-20, first insert the widest end of the telescoping pole into the main unit and secure by twisting the base ring until secure. Second, insert the hanger on the top of pole and press down until stable. Assemble the main hose onto the base by lining up arrows on hose and base and twist clockwise until secure. Set the steam head on the hanger between two prongs to rest while adjusting the telescopic pole to the appropriate height.

What are the extra accessories for?

The GS-20 accessory package will include a crease clip, crease tool, fur/upholstery brush, pressing board, pressing mitt, and a lint remover.

The crease clip is used by hand to safely hold the garment taut while steaming, to ensure the garment is not hanging loosely but also keeping your hand a safe distance away from the steam.
The creasing tool attaches to the steam head. When using the creasing tool, clasp the fabric between the steam head and creasing tool, then move in a downwards motion to create a professional looking crease.
The fur/upholstery brush attaches to the steam head and is used to smooth fur or upholstery with the brush bristles while steaming at the same time.
The pressing board and pressing mitt are used to support the garment while steaming, but also keeping hands safe from the steam. While holding the pressing board in your hand lay the garment across the board and continue to steam with the other hand. The pressing mitt can be used by placing hand with mitt on behind the garment for support, while steaming with other hand. When using these accessories you can place the steam head right up against the fabric for a smooth, pressed look.
The lint remover attaches to the steam head and will remove lint from garments. The lint that has been transferred from the garment to the lint remover can simply be pulled off to clean.

Can I use this on garments that are labeled "Dry Clean Only"?

Yes, the GS-20 sanitizes, deodorizes, and presses. Using the GS-20 instead of going to the dry cleaners is faster, easier, more efficient, better for the environment and better for your clothing.

Can I use the GS-20 on delicate fabric?

Yes. Wool, lace, silk, and other delicate fabrics are compatible with the GS-20. Because of the dry steam technology, these fabrics will not be damaged by the steam if the unit is operated properly. As always, if you are concerned, try a small portion of the fabric first.

Why is my water canister leaking?

Why is the hose is making a gurgling noise?

Why are water droplets collecting on my steam head/ Why are my clothes getting wet?

Can I use my GS-20 on more than just garments?

Hand-Held Steamers

HS20 - HAAN AllPro FAQs

How do I remove the water tank cap?

Steam is coming out of the top of the unit:

The cap is not on correctly. Unplug the unit and let it cool down. Once the unit is cooled, remove the cap, reinsert.

My steamer's ready light keeps coming on:

The unit is a pressurized system so it does need to re-pressurize from time to time. This is done for safety purposes. Try using the steam on-demand trigger rather than locking trigger in the on position. If your unit is re-pressurizing after only a short period of time (several seconds of steam emission), please contact customer care for further assistance.

How do I know when my unit is out of water?

Once the steam 'runs out', even after re-pressurizing you will know that the unit needs to be refilled. There is not an indicator light on the machine for water level.

Why is moisture is left behind after using my ALLPRO?

When using your hand-held steamer, the emission nozzle should be close to the surface that you are cleaning. This will break down and blast away messes while sanitizing the surface. Water being left behind is normal as the pressurized steam cools and condensation occurs. This moisture can be easily wiped away. Microfiber towels and sponges are available for purchase at HAANusa.com.

When I went to use the unit water came out. Why?

It is normal for some unit to dispense from the unit when initially being used. As the unit is heating up condensation builds up in the nozzle and when you use it for the first time, water may ne dispensed but will turn to steam momentarily.

The body to the ALLPRO gets really hot. I can't hold it. Why?

It's normal for this steamer to feel warm as it is a pressurized steam machine that uses a boiling chamber. Be sure to hold and direct the unit with the handle. If the handle is too hot to hold please contact customer care for further assistance.

Where can I find additional cleaning attachments for my ALLPRO?

Visit HAANusa.com or call customer care to replace worn out attachments or purchase new attachments to expand the cleaning functionality of this handheld steamer.

SI70 - HAAN Multi FAQs

Can I use the MULTI to sanitize my carpets?

Yes, the carpet glide tray comes with the MULTI so that you can sanitize your carpets, rugs, mattresses, sofas, etc.

How long does it take for the MULTI to heat?

The MULTI reaches in excess of 212° F, the temperature needed to create steam in about 20 seconds.

Is the clicking/thumping noise I hear normal?

How many steam jets does the MULTI have?

The MULTI has 15 steam jets.

What are the red and silver packets I received, and how do I use them?

These packets are fresh rinse lime and scale remover. Depending on the frequency of use, use one packet every 3 to 6 months. Pour a packet of lime and scale remover into a tank with one cup of water and shake the water tank. Sitting the MULTI on the black resting mat, turn on the unit and allow the solution to steam through to clean the working mechanism and remove and potential lime and scale buildup.

How long does a tank of water last, and what is the tank's capacity?

The water tank holds 13.5 ounces of water, and this will last for up to 25 minutes of steaming.

Can I use the MULTI on any type of flooring?

My screw is missing:

To locate your screw please check the small bag that contains the Lime and Scale remover inside your box. If you are unable to locate it, please contact customer care for further assistance.

Why does the MULTI not swivel easy?

Does this unit come with attachments:

When do I use the Bonnet?

Should the bonnet fit tight?

Can the MULTI be used vertical?

The hand-held steamer will work temporarily when used at an upward angle or vertical position; however the best position for the most effective clean is to use the SI70 in a horizontal position.

Why can't I see much steam coming from the hand-held steamer?

Multi-Purpose Steamers

SI70 - HAAN Multi FAQs

Can I use the MULTI to sanitize my carpets?

Yes, the carpet glide tray comes with the MULTI so that you can sanitize your carpets, rugs, mattresses, sofas, etc.

How long does it take for the MULTI to heat?

The MULTI reaches in excess of 212° F, the temperature needed to create steam in about 20 seconds.

Is the clicking/thumping noise I hear normal?

How many steam jets does the MULTI have?

The MULTI has 15 steam jets.

What are the red and silver packets I received, and how do I use them?

These packets are fresh rinse lime and scale remover. Depending on the frequency of use, use one packet every 3 to 6 months. Pour a packet of lime and scale remover into a tank with one cup of water and shake the water tank. Sitting the MULTI on the black resting mat, turn on the unit and allow the solution to steam through to clean the working mechanism and remove and potential lime and scale buildup.

How long does a tank of water last, and what is the tank's capacity?

The water tank holds 13.5 ounces of water, and this will last for up to 25 minutes of steaming.

Can I use the MULTI on any type of flooring?

My screw is missing:

To locate your screw please check the small bag that contains the Lime and Scale remover inside your box. If you are unable to locate it, please contact customer care for further assistance.

Why does the MULTI not swivel easy?

Does this unit come with attachments:

When do I use the Bonnet?

Should the bonnet fit tight?

Can the MULTI be used vertical?

The hand-held steamer will work temporarily when used at an upward angle or vertical position; however the best position for the most effective clean is to use the SI70 in a horizontal position.

Why can't I see much steam coming from the hand-held steamer?

MS30 - HAAN Complete FAQs

How do I remove the water tank cap?

Steam is coming out of the top of the unit:

The cap is not on correctly. Unplug the unit and let it cool down. Once the unit is cooled, remove the cap, reinsert.

Where are the small attachments? (Copper brush, small brush, large brush, attachment nozzle and angle nozzle)

On the front of the unit below the power switch is a black compartment. This is an on-board storage area that holds some of your most functional cleaning tools.

My steamer's ready light keeps coming on

How do I know when my unit is out of water?

Once the steam 'runs out', even after re-pressurizing you will know that the unit needs to be refilled. There is not an indicator light on the machine for water level.

Why is moisture is left behind after using my COMPLETE?

com or through customer care.

Where is my cord located?

The cord is located in the back of the main unit inside the storage compartment.

What is each part used for?

1. Extension Poles (2) - to attach individual accessories for special cleaning tasks or click together to create the perfect length for every steaming job.
2.Floor and Countertop Steam Head (1) - for cleaning hard-surface floors and other large surfaces.
3.Attachment/Steam Jet Nozzle (1) - focuses the spray of steam from the unit and serves as the base to which all other accessories are connected.
4.Large Scrub Brush (1) - makes fast work cleaning larger surfaces and objects.
5. Angled Nozzle (1) -gets under rims and into corners. Great for cleaning toilets, sinks or other tight fitted areas.
6. Small Detail Brush (1) - perfect for delicate surfaces and small nooks & crannies.
7. Round Wire Bristle Brush (1) - for tough scrubbing chores, including brick or cement. Can be used to clean grills or surfaces that will not be scratched.
8. Ultra-Microfiber Cleaning Sock - attaches to Garment/Surface Attachment to clean counter tops and other hard surfaces.
9. Garment/ Flat Surface Attachment (1) - use for steaming out wrinkles in clothing, sanitizing upholstery, bedding, drapes and soft surfaces; use with cleaning sock to clean counter tops and other hard surfaces.
10. Concentrator Nozzle (1) - the copper-tipped head concentrates the steam for even more cleaning power. All brush and nozzle accessories attach to this for use.
11. Steel Wool Brush Attachment (1) - adds extra scrubbing power for surfaces that resist normal cleaning, like removing baked on food from grill and oven racks. Weave this into the large brush for cleaning.
12. HAAN® MicroCham™ Towel (1) - designed to easily wipe away the dirt and absorb the moisture after the STEAM SYSTEM II steams it loose.
13. HAAN® MicroCham™ Sponge (1) - has the cleaning power of our Ultra-Microfiber and the super absorbency of our specially-developed chamois.
14. Rubber Squeegee Panel for Window Cleaning (1) - attaches to Flat Surface. Attachment to clean mirrors and windows.
15. Tile, Grout & Rough Surface Brush (1) - gets down into areas that normally get passed over by other surface attachments and breaks up hard-to-reach dirt.
16. Carpet & Rug Tray (1) - glides over carpet and rugs to freshen, sanitize and steam away many spots.
17. Floor Protector Resting Mat (1) - keeps your floors safe and dry while waiting for your Steam Head to heat up.
18. Multi-layer Microfiber Glass & Mirror Bonnet (1) - slips on Steam Head for cleaning windows, mirrors, glass shower doors as well as countertops and other surfaces around the home.
19. Ultra-Microfiber Pad (2) - easily attach to the Steam Head for safely steam cleaning hard-surface floors.
20. Precision Filling Cup (1) - one cup full fills the tank correctly.
21. Funnel (1) - allows for filling the water tank without spills.

Do I have to press the button for steam or is there a lock option?

HS20 - HAAN AllPro FAQs

How do I remove the water tank cap?

Steam is coming out of the top of the unit:

The cap is not on correctly. Unplug the unit and let it cool down. Once the unit is cooled, remove the cap, reinsert.

My steamer's ready light keeps coming on:

How do I know when my unit is out of water?

Once the steam 'runs out', even after re-pressurizing you will know that the unit needs to be refilled. There is not an indicator light on the machine for water level.

Why is moisture is left behind after using my ALLPRO?

When I went to use the unit water came out. Why?

The body to the ALLPRO gets really hot. I can't hold it. Why?

Where can I find additional cleaning attachments for my ALLPRO?

Visit HAANusa.com or call customer care to replace worn out attachments or purchase new attachments to expand the cleaning functionality of this handheld steamer.

Retired Models

FS30 - HAAN EASY CLEAN FAQs

What kind of flooring is the HAAN safe to use on?

Carpet trays are available for HAAN steamers so that your steamer can sanitize, refresh and help deodorize the soft surfaces around your home too.

Do you use the carpet tray with or without the Ultra-microfiber pad?

Can you use chemicals in the unit?

Is the use of distilled water necessary?

How long does a pad last before needing to be changed?

How long does a tank of water last?

A tank should last approximately 15 - 20 minutes.

How long do I need to wait for the HAAN to heat before using?

My unit did not come with a short handle or carpet tray. How do I purchase one?

fs30+ - HAAN EASY CLEAN Plus FAQs

What kind of flooring is the HAAN safe to use on?

Carpet trays are available for HAAN steamers so that your steamer can sanitize, refresh and help deodorize the soft surfaces around your home too.

Do you use the carpet tray with or without the Ultra-microfiber pad?

Can you use chemicals in the unit?

Is the use of distilled water necessary?

How long does a pad last before needing to be changed?

How long does a tank of water last?

A tank should last approximately 15 - 20 minutes.

How long do I need to wait for the HAAN to heat before using?

My unit did not come with a short handle or carpet tray. How do I purchase one?

FS50 - HAAN Quick FAQs

What kind of flooring is the HAAN safe to use on?

Carpet trays are available for HAAN steamers so that your steamer can sanitize, refresh and help deodorize the soft surfaces around your home too.

Do you use the carpet tray with or without the Ultra-microfiber pad?

Can you use chemicals in the unit?

Is the use of distilled water necessary?

How long does a pad last before needing to be changed?

How long does a tank of water last?

A tank should last approximately 15 - 20 minutes.

How long do I need to wait for the HAAN to heat before using?

My unit did not come with a short handle or carpet tray. How do I purchase one?

FS50+ - HAAN Quick Plus FAQs

What kind of flooring is the HAAN safe to use on?

Carpet trays are available for HAAN steamers so that your steamer can sanitize, refresh and help deodorize the soft surfaces around your home too.

Do you use the carpet tray with or without the Ultra-microfiber pad?

Can you use chemicals in the unit?

Is the use of distilled water necessary?

How long does a pad last before needing to be changed?

How long does a tank of water last?

A tank should last approximately 15 - 20 minutes.

How long do I need to wait for the HAAN to heat before using?

My unit did not come with a short handle or carpet tray. How do I purchase one?

gs20 - HAAN Personal Garment Steamer FAQs

How do I assemble my GS-20?

What are the extra accessories for?

The GS-20 accessory package will include a crease clip, crease tool, fur/upholstery brush, pressing board, pressing mitt, and a lint remover.

The crease clip is used by hand to safely hold the garment taut while steaming, to ensure the garment is not hanging loosely but also keeping your hand a safe distance away from the steam.
The creasing tool attaches to the steam head. When using the creasing tool, clasp the fabric between the steam head and creasing tool, then move in a downwards motion to create a professional looking crease.
The fur/upholstery brush attaches to the steam head and is used to smooth fur or upholstery with the brush bristles while steaming at the same time.
The pressing board and pressing mitt are used to support the garment while steaming, but also keeping hands safe from the steam. While holding the pressing board in your hand lay the garment across the board and continue to steam with the other hand. The pressing mitt can be used by placing hand with mitt on behind the garment for support, while steaming with other hand. When using these accessories you can place the steam head right up against the fabric for a smooth, pressed look.
The lint remover attaches to the steam head and will remove lint from garments. The lint that has been transferred from the garment to the lint remover can simply be pulled off to clean.

Can I use this on garments that are labeled "Dry Clean Only"?

Yes, the GS-20 sanitizes, deodorizes, and presses. Using the GS-20 instead of going to the dry cleaners is faster, easier, more efficient, better for the environment and better for your clothing.

Can I use the GS-20 on delicate fabric?

Why is my water canister leaking?

Why is the hose is making a gurgling noise?

Why are water droplets collecting on my steam head/ Why are my clothes getting wet?

Can I use my GS-20 on more than just garments?

HD50 - HAAN Duo FAQs

My brush roll isn't turning, what should I do?

If the brush is not turning, you will want to clean the brush roll of buildup of hair and carpet fibers. You may also want to make sure the pad is not blocking the brush roll from freely turning.

How do I clean the brush roll?

You can do this by turning the unit upside down and pulling the debris off of the brush roll from the bottom of the unit. You can also remove the dust bin to get to the rotating brush for easier cleaning. Simply pull out any hair, carpet fibers or any other debris that might be wrapped around the rotating brush using your fingers or tweezers.

Can I use water to clean my brush roll?

Yes. With the collection bin removed, you can run water over the brush roll to remove dirt and debris.

How often do I need to empty the collection bin?

It is recommended to empty the collection bin every time you use the Sweeper however you can leave the debris in the bin until it is full.

How do I empty the collection bin?

Remove the collection bin from the main unit, push the small button on the back of the collection bin to release the door of the bin and pull up on the door just above the button. Pour the dirt and dust from the bin into a trash receptacle. When you have finished emptying the collection bin, press the lid of the bin back into place.

Can I clean the collection bin with water?

Yes, if the collection bin has debris stuck inside of it simply remove it from the unit and rinse it with tap water. Let it air dry or dry with a towel before replacing the collection bin.

How do I attach my Ultra-Microfiber cleaning pad to my Duo?

Attach your pad to the DUO pad tray using the loop lock fastening strips on your pad. The DUO can be place directly onto the pad and "clicked" into place. This pad tray should be used any time you are steaming hard flooring surfaces

How do I sweep and steam carpets?

To use on carpets, do not attach the pad tray or pad to the unit. This will allow you to use the DUO on soft flooring surfaces.

How long does a pad last before needing to be changed?

What kind of flooring is the HAAN safe to use on?

The HAAN DUO is safe to use on all sealed surface types; for example laminate, hardwood, tile, vinyl, linoleum, slate, stone & marble. Your floor sanitizer is designed to clean surfaces that will withstand high heat. Do not use on unsealed wood or floors with a wax/no wax finish.

Remove your pad tray so that your steamer can sweep, sanitize, refresh and help deodorize the soft surfaces around your home too.

Can you use chemicals in the unit?

Is the use of distilled water necessary?

How long does a tank of water last?

A tank should last approximately 15 - 20 minutes.

How long do I need to wait for the HAAN to heat before using?

sv60 - HAAN Steaming Vacuum FAQs

How long does it take for the unit to heat up?

40 seconds

How much does the unit weigh?

11 lbs.

How many steam jets does the unit have?

13 steam jets

How do I attach the Micro-Fiber Pad?

Place the microfiber pad on the bottom of the pad tray and then attach the pad tray toward the back of the machine.

I hear a clicking noise, should I be concerned?

No, the clicking noise is normal and it means that the pump is working

Can the SV-60 vacuum up liquids?

Yes, it is a wet vac designed to handle moisture

Where does the water go in at?

At the top of the unit there is a rubber plug which is capping off the water tank.

The unit is 1500 watts; does that mean its blasting out 1500 watts of steam?

No, there is a regulator that controls the amount of steam released. Most vacuums run at 1500 watts and most steamers at 800-1500 watts. This together would blow a fuse. A vapor steam is produced and the vacuum runs off of air as opposed to electricity. This allows for both functions to work simultaneously.

When is the high pile carpet tray used?

The high pile carpet tray is only used for high pile/Shag carpeting. This is to raise the unit off the carpet so it does not cause a snag in the carpet. If you do not have shag carpeting should try their SV60 on the carpet. If the unit pushes without resistance they do not need the carpet tray. If you experience resistance then please have them attach it.

Is this a carpet extractor or shampooer?

No. This machine does not dispense water or detergent. It uses steam to sanitize, refresh and deodorize your carpets while debris is suctioned off of your floor by the vacuum.

FS30P+ - HAAN Pet Plus FAQs

What kind of flooring is the Pet Plus safe to use on?

The HAAN floor sanitizer is safe to use on all sealed flooring types, for example laminate, hardwood, tile, vinyl, linoleum, slate, stone & marble. Your floor sanitizer is designed to clean hard floor surfaces that will withstand high heat. Do not use on unsealed wood. We do recommend that you check with your flooring manufacturer prior to use. By attaching the carpet tray, your Pet Plus is also great for sanitizing and refreshing carpets, upholstery and other soft surfaces around the home.

Can you use chemicals in the unit?

No, the HAAN unit is designed to emit a pure vapor, free of chemicals. By adding a chemical you may damage the boiling mechanism.

Is the use of distilled water necessary?

Though we recommend using distilled water, you may use tap water depending on the hardness of your water. HAAN scale remover can be added to the tank every six months to remove the buildup that hard water can cause.

How long does a tank of water last?

A tank should last approximately 15 - 20 minutes.

How long do I need to wait for the HAAN to heat before using?

It takes approximately 2-3 minutes for the HAAN to be ready for use. The black thermal sticker on the fill cap will change colors to orange when the water is heated and ready for use.

What's the difference between Pet Plus Ultra-Microfiber Pads and the regular HAAN pads?

The special Pet Plus™ Pads, included with the unit, are designed with 'noodles' to grab onto pet hair dander and typical household dirt by lifting it off the floor surface and trapping it in the pad.

How do I use the HAAN Steam Scent?

Apply steam scents to the attaching side of HAAN pads in-between the fastening strips. This will emit the scent as steam passes through the cleaning pad.

How do I use the carpet tray?

The Pet Plus has a special carpet tray not featured on other steamers. Prior to attaching the tray, apply steam scents to your carpet tray pad, and attach the pad to your steamer. Attach the carpet tray over the pad. This will allow for the steam scents to be used while refreshing and sanitizing the soft surfaces and rugs in your home.

.Does the HAAN® Pet Plus™ work on pet stains?

Yes, the HAAN® Pet Plus™ is able to spot clean fresh surface stains by loosening and lifting the stain. For more details, consult your manual.

ts30 - HAAN Quick Pro FAQs

What can I do with my HAAN QuickPro?

The HAAN QuickPro is perfect for sanitizing bedding at home or on the road, removing odors from upholstery, garments and bedding, caring for fine linens and touching up delicate clothes or light sweaters when they've become wrinkled or need to be refreshed.

Can I use tap water in my QuickPro?

Yes, tap water is fine, as long as the water in your area is not extremely hard. If you do have hard water, we recommend using distilled water. Either way, use only COLD water.

Does my HAAN QuickPro actually Iron or press clothing?

You can use the HAAN® QuickPro™ in both the vertical and horizontal position to steam away wrinkles or press them flat on a bed or other suitable surface.

Does the HAAN® QuickPro™ kill germs?

Yes, the 212°F steam kills up to 99.9% of E.coli, Salmonella and other common household germs.

Is the HAAN® QuickPro™ safe on all fabrics?

The QuickPro™ can safely and gently steam most fabrics. However, we recommend you test a small seam, hem or hidden area of fabric before you steam an entire garment - especially for delicate or vintage fabrics.

How long does a full reservoir of water in the HAAN® QuickPro™ last?

With one tank of water, you can steam fabrics for approximately 5 minutes - perfect for quick touch ups when you're on the go.

SI35BCRF - HAAN Slim and Light Special Edition FAQs

What are the available colors for the SLIM AND LIGHT?

White, Red, and Green

Can I use the SLIM AND LIGHT to sanitize my carpets?

Yes, the carpet glide tray comes with the SLIM AND LIGHT so that you can sanitize your carpets, rugs, mattresses, sofas, etc.

How long does it take for the SLIM AND LIGHT to heat?

The SLIM AND LIGHT reaches temperature (212 degrees) in under 30 seconds.

Is the clicking/thumping noise I hear normal?

Why is the HAAN SLIM AND LIGHT leaving my floor wet?

How often should I change my Ultra-Microfiber pad?

Pads need to be changed about every 10-15 minutes. If you notice that your SLIM AND LIGHT is leaving behind excess water or your unit becomes difficult to push, place a new pad on your machine.

How many watts does the SLIM AND LIGHT use?

The SLIM AND LIGHT uses 1200 watts. (The FS-20 uses 800 watts, additional electric used to pump water from water tank to the base of the unit.)

How many steam jets does the SLIM AND LIGHT have?

The SLIM AND LIGHT has 15 steam jets.

Is there a way to adjust the height of the SLIM AND LIGHT?

The pole does not adjust height; the unit is 46.5 inches tall when assembled. The pole does slide out easily to use the SLIM AND LIGHT above the floor easily on areas like mattresses or counter tops.

What are the red and silver packets I received, and how do I use them?

These packets are fresh rinse lime and scale remover. Depending on the frequency of use, use one packet every 3 to 6 months. Pour a packet of lime and scale remover into a tank with one cup of water and shake the water tank. Sitting the SLIM AND LIGHT on the black resting mat, allow the solution to steam out through the unit to clean the inside of the unit and remove and potential lime and scale build up inside the SLIM AND LIGHT.

Do I have to use distilled water in my HAAN floor sanitizer?

How long does a tank of water last, and what is the tank's capacity?

The water tank holds 13.5 ounces of water, and this will last for about 25 minutes of steaming.

Can I use the SLIM AND LIGHT on any type of flooring?

Does the SLIM AND LIGHT really kill germs?

Absolutely! Because the SLIM AND LIGHT emits steam through the pad in excess of 212 degrees Fahrenheit, germs, bacteria, dust mites and allergens are killed almost instantly.

How often do I need to buy new cleaning pads?

HAAN FAQs

Steam Mops

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Multi-Purpose Steamers

Retired Models

About Us

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HAAN FAQs

Steam Mops

Garment Steamers

Hand-Held Steamers

Multi-Purpose Steamers

Retired Models

About Us

Steam Cleaners

Steam Technology

Customer Care

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Become a friend.