HAAN FAQs

Assembly & Maintenance

On what types of floors can my steam cleaner be safely used?

The HAAN steam cleaner is safe to use on all sealed flooring types, for example laminate, hardwood, tile, vinyl, linoleum, slate, stone & marble. Your steam cleaner is designed to clean hard floor surfaces that will withstand high heat. Do not use on unsealed wood. We do recommend that you check with your flooring manufacturer prior to use. By attaching the carpet tray, your steamer is also great for sanitizing and refreshing carpets, upholstery and other soft surfaces around the home.
Models: All models

How often should I change my Ultra-Microfiber pad?

Pads need to be changed about every 10-15 minutes. If you notice that your steamer is leaving behind excess water or your unit becomes difficult to push, place a new pad on your machine.
Models: All models

Is the use of distilled water necessary?

Although we recommend using distilled water, you may use tap water depending on the hardness of your water. HAAN Fresh Rinse scale remover can be added to the tank every three to six months to remove the build-up that hard water can cause.
Models: All models

How do I sanitize my carpets using my steam cleaner?

Use the carpet tray to refresh and sanitize carpets, rugs, mattresses, sofas and other soft surfaces.
Models: All models

My assembly screw is missing, how do I locate it?

To locate your screw please check the small bag that contains the Fresh Rinse lime and scale remover inside your box. If you are unable to locate it, please contact customer care for further assistance.
Models: SI60, SI70 models, SI75, SS Series

Where are my small attachments?

To locate your small attachments, check the front of the unit. There is a black plastic compartment that will open for access to your small attachments.
Models: MS Series

How do I remove or replace my brush roll?

If the brush is not turning, you will need to clean the rotating brush of build-up and carpet fibers. Remove the dust collection bin. Using a coin, unlock the brush roll removal door located on the side of your steam cleaner head. Removing this piece will allow you to easily remove your brush.
Models: HD60

My multipurpose steamer has a collection bin for the sweeper. How often should I empty the bin?

It is recommended to empty the collection bin every time you use the Sweeper; however, you can leave the debris in the bin until it is full. You may use water to rinse out the bin if debris does not easily fall out.
Models: HD60, HD50 - retired

How do I attach my Ultra-Microfiber cleaning pad to my Duo?

Attach your pad to the DUO pad tray using the loop lock fastening strips on your pad. The DUO can be placed directly onto the pad and "clicked" into place. This pad tray should be used any time you are steaming hard flooring surfaces.
Models: HD50 - retired

Floor Care

Do HAAN steam cleaners really kill 99.9% of germs, bacteria and allergens?

Absolutely! Because all HAAN steam cleaners emit steam through the pad in excess of 212 degrees Fahrenheit, germs, bacteria, dust mites and allergens are killed almost instantly.
Models: All models

How often do I need to buy new cleaning pads?

The Ultra-Microfiber pads included with your HAAN are reusable. You simply toss them in the washing machine - but please do not use fabric softener or bleach as these products can damage the fibers. We recommend air drying, but you can also dry them on a low setting in your dryer. The frequency of use impacts the life of your pads but with proper care, they can last for several hundreds of uses.
Models: All floor models

How do I steam carpets?

To use on carpets, only attach a carpet glide. Do not attach a pad tray or pad to the unit. This will allow you to use the HAAN on soft flooring surfaces.
Models: All floor models

What are steam jets and why are they important?

Steam jets evenly disperse continuous steam across the entire surface of your steam head. This reduces hot spots and provides a wide cleaning path. The number of steam jets vary by unit.
Models: All floor models

Where can I find additional cleaning attachments for my handheld steam cleaner?

Visit our parts and accessories page on HAANusa.com or contact customer care to replace worn out attachments or purchase new attachments to expand the cleaning functionality of your handheld steamer.
Models: All handheld models

Will the combination steamer and sweeper replace my traditional vacuum?

While the unit may not completely replace the need for a full-suction vacuum cleaner, using the HAAN can reduce the frequency of vacuuming. It's sleek design, 8 lbs weight and extra long 25-foot power cord make the HAAN ideal for quick cleaning.
Models: HD60, HD50 - retired

Can the SV-60 vacuum up liquids?

Yes, it is a vacuum designed to handle moisture
Models: SV60 - retired

Is this a carpet extractor or shampooer?

No. This machine does not dispense water or detergent. It uses steam to sanitize, refresh and deodorize your carpets while debris is suctioned off of your floor by the vacuum.
Models: SV60 - retired

Will the combination steamer and vacuum replace my traditional vacuum?

While the unit may not completely replace the need for a full-suction vacuum cleaner, using the HAAN can reduce the frequency of vacuuming. It's sleek design, 12 lbs weight and extra long power cord make the HAAN ideal for quick cleaning.
Models: SV60 - retired

Operational

Can chemicals be used in my steam cleaner?

No, the HAAN steam cleaners are designed to emit a pure vapor, free of chemicals. By adding a chemical you may damage the steaming mechanism.
Models: All models

How long will it take my steam cleaner to heat up?

Most HAAN steam cleaners heat up to 212 degrees F in under 40 seconds. Check the specs on your model for the specific heat up time.
Models: All models

How long does a tank of water last and what is the tank's capacity?

Most HAAN steam cleaners operate between 20-30 minutes on a full tank of water. Check the specs on your model for the specific tank capacity and operating time.
Models: All models

HAAN steam cleaners are specified at 1200- 1500 watts. Does that mean the machine is blasting out up to 1500 watts of steam?

No, there is a regulator that controls the amount of steam released. Most vacuums run at 1500 watts and most steamers at 800-1500 watts. This together would blow a fuse. A vapor steam is produced and the vacuum runs off of air as opposed to electricity.
Models: All models

How do I wash and dry my Ultra-Microfiber pads?

You simply toss them in the washing machine on the gentle cycle. But please do not use fabric softener or bleach as it breaks down the fibers of the pad. We recommend air drying but, you can also dry them on a low setting in your dryer.
Models: All floor models

What are the red and silver packets I received with my unit and how do I use them?

These packets are a Fresh Rinse lime and scale remover. Depending on the frequency of use, use one packet every 3 to 6 months. Pour a packet of lime and scale remover into a tank with one cup of water and shake the water tank. Setting the unit on the black resting mat, turn on the unit and allow the solution to steam through to clean the working mechanism and remove any potential lime and scale build-up.
Models: All floor models

How do I use the Steam Scents™?

Place 1-2 drops of the Steam Scents™ directly onto your Ultra-Microfiber pad (do not add to the water tank). This is not a cleaning agent. The Steam Scent™ is used to add fragrance to the air.
Models: All floor models

Can handheld steamers be used vertically?

Handheld steamers will work temporarily when used at an upward angle or vertical position; however, the best position for the most effective clean is to use the handheld in a horizontal position, downward angle or use an extended flexible nozzle if it is available for your unit.
Models: All handheld models

How do you know when the water tank is empty?

The FS series has an indicator light to signal when the water tank is empty. The SI and SS series have a detachable water tank that visibly shows the water level. All series will stop producing steam when the water tanks are empty.
Models: SI Series, SS Series, FS Series - retired

How do I add water to my unit?

Remove the water tank from the unit, unscrew the cap and fill the tank.
Models: SI Series, SS Series

What is Smart Steam technology?

Smart Steam Technology is a 5 part integrated system to deliver exceptional cleaning. The Micom circuit heater takes 20 seconds to heat the water to 212° F which the electronic pump then generates as a consistent steam, passing through the 15 evenly dispersed steam jets for a focused clean. The removable water tank easily fills at the sink and the 4 layer Ultra-Microfiber pads create a streak-free, quick-drying clean.
Models: SI Series

What is CR-motion technology?

CR-motion™ is a back-and-forth movement that creates a scrubbing effect. This effect is generated by two counter-reciprocating plates that move at a rate of 850 cycles per minute. The SCR circuit heater takes 40 seconds to heat water to 212° F which the electronic pump then generates as a consistent steam, passing though the 10 evenly dispersed steam jets on each plate. The Ultra-Microfiber pads, buffing cloths and scrub brushes bring versatility to the technology for a variety of uses.
Models: SS Series

Is the power cord able to get wet?

Yes. This appliance is rated for use on a nominal 120V circuit and has a grounding attachment plug. Make sure that the appliance is connected to an outlet having the same configuration as the plug. No adaptor should be used with this appliance.
Models: SS Series

What type of floor is used by each floor setting?

High steam emission is ideal for ceramic, stone, tile and other durable floors. Low or gentle steam emission is perfect for sealed hardwood, laminate, bamboo and other delicate floors.
Models: SI45 models, SI60, SS22A, SS25

How do I add water to my unit?

At the top of the unit there is a rubber plug which is capping off the water tank.
Models: HS Series, MS Series, FS Series - retired

How do I know when my unit is out of water?

Once the steam 'runs out', you will know that the unit needs to be refilled. There is not an indicator light on the machine for water level.
Models: HS Series, MS Series, FS Series - retired

How do I remove the water tank cap?

Allow the pressure to be released before completely removing the cap by holding down the steam trigger until all steam is emitted. Allow unit to cool down. This is a locking cap designed to be an added safety feature for this unit. To remove the cap you will need to treat it like a child proof pill bottle. First you will need to push the cap down; while the cap is pushed down, you will need to turn the cap to the left for removal.
Models: HS Series, MS Series

When do I use the bonnet?

The bonnet is used for any hard surface such as counter tops, fridge, sealed tables, shower doors, tile, porcelain etc. Remove the bonnet when you want to sanitize your sofa, drapes or any other soft surface.
Models: SI70 models, SI75

Should the bonnet fit tightly?

Yes. The bonnet needs to fit tightly to the Mini Steam Head to allow the steam to flow through. If the bonnet is not tight-fitting or is loose, the steam becomes trapped and will not sanitize as effectively.
Models: SI70 models, SI75

Can I clean the collection bin with water?

Yes, if the collection bin has debris stuck inside of it simply remove it from the unit and rinse it with tap water. Let it air dry or dry with a towel before replacing the collection bin.
Models: HD60, HD50 - retired

Can the HAAN be used for other surfaces, not just garments?

Yes, the unit has many attachments that are not just made for garments. Haan considers this product to be a "Garment Steamer and Home Sanitizer" because it is portable. With the unit, you can sanitize beds, curtains, linens, toys, camping gear, blankets and so much more.
Models: GS Series

Can I use this on materials that are very delicate like silk or lace?

You are able to use the garment steamer on delicate materials, for example lace and silk. It is recommended that you always use the steam head in an upright, vertical position on these delicate fabrics. If the steam head is tilted downwards, it is possible that water droplets could fall onto the garment and damage the fabric. Also, if a gurgling sound is heard while steaming, hold the steam head away from the garment while checking for any kinks in the hose. If the hose is bent, water droplets can collect in the wand. If this occurs, extend the hose upward so it is no longer bent and allow the condensation to clear.
Models: GS Series

How do I attach the carpet tray?

The Pet Plus has a special carpet tray not featured on other steamers. Prior to attaching the tray, apply Steam Scents™ to your carpet tray pad, and attach the pad to your steamer. Attach the carpet tray over the pad. This will allow for the Steam Scents™ to be used while refreshing and sanitizing the soft surfaces and rugs in your home.
Models: FS30P+ - retired

What's the difference between Pet Plus Ultra-Microfiber Pads and the regular HAAN pads?

The special pads, included with the unit, are designed with 'noodles' to grab onto pet hair dander and typical household dirt by lifting it off the floor surface and trapping it in the pad.
Models: FS30P+ - retired

Does the HAAN Pet Plus work on pet stains?

Yes, the HAAN Pet Plus is able to spot clean fresh surface stains by loosening and lifting the stain. For more details, consult your manual.
Models: FS30P+ - retired

Can I use water to clean my brush roll?

Because the motorized brush is not removable, we do not recommend using water to clean it.
Models: HD50 - retired

How do I attach the Ultra-Microfiber cleaning pads or noodle pads?

Place the ultra-microfiber pad on the bottom of the pad tray and then attach the pad tray toward the back of the machine.
Models: HD50 - retired

When is the carpet tray or carpet glide used?

The high pile carpet tray is only used for high pile or shag carpeting. This is to raise the unit off the carpet so it does not cause a snag in the carpet. If the unit pushes without resistance, a carpet tray is not required. If you experience resistance then please have attach the tray.
Models: SV60 - retired

Troubleshooting

Why is my steam mop leaving the floor wet?

Make sure that the pad is not attached to the unit when you are heating it up. This can cause your pad to become saturated very quickly and leave your floor wet. Pads need to be changed when they become overly wet.
Models: All models

Why can't I see much steam coming from the handheld steamer?

Handheld steamers may or may not be non-pressurized. The AllPro is an example of a pressurized steamer, the MULTI is non-pressurized. Non-pressurized steamers emit steam as an extremely fine vapor that is very hot which can result in the steam being less visible.
Models: All handheld models

Is the clicking/thumping noise I hear normal?

Yes, this is just the sound of the water pump pumping water through the heating element to the base of the unit. In some units the sound will lessen after the unit heats up, but if it remains throughout the duration of the steaming, it is perfectly normal.
Models: SI Series, SS Series

Why does my swivel head not swivel easily?

The swivel head works on a spring system. If the mechanism is too loose, it could wear down the hinge and not be able to stand on its own. To maneuver the swivel head, roll your wrist from side to side.
Models: SI Series (excluding SI25 and SI35 models), SS Series

How do I turn on CR-motion?

On the bottom right side of the head unit, you will find a switch. Gently press the switch to turn the function on. To turn the function off, press the switch again
Models: SS Series

Can I use the pads/brushes with the Carpet Glide?

DO NOT use CR-motion™ when the Carpet Glide is attached to the unit. Doing so could result in product malfunction or product failure.
Models: SS Series

When I went to use the unit, water came out. Why?

It is normal for some water to dispense from the unit when initially being used. As the unit is heating up, condensation builds up in the nozzle and when you use it for the first time, water may be dispensed but will turn to steam momentarily.
Models: HS Series, MS Series, GS Series

Why is moisture left behind after using my handheld steamer?

When using your handheld steamer, the emission nozzle should be close to the surface that you are cleaning. This will break down and blast away messes while sanitizing the surface. Water being left behind is normal as the pressurized steam cools and condensation occurs. This moisture can be easily wiped away. Microfiber towels and sponges are available on the parts and accessories page at HAANusa.com
Models: HS Series, MS Series

My steamer's ready light keeps coming on; what does this mean?

The unit is a pressurized system so it does need to re-pressurize from time to time. This is done for safety purposes. Try using the steam on-demand trigger rather than locking trigger in the on position. If your unit is re-pressurizing after only a short period of time (several seconds of steam emission), please contact customer care for further assistance.
Models: HS Series, MS Series

Steam is coming out of the top of the unit; is this normal?

The cap is not on correctly. Unplug the unit and let it cool down. Once the unit is cooled, remove the cap and reinsert.
Models: HS Series, MS Series

The body to the ALLPRO gets really hot. I can't hold it. Why?

It's normal for this steamer to feel warm as it is a pressurized steam machine that uses a boiling chamber. Be sure to hold and direct the unit with the handle. If the handle is too hot to hold please contact customer care for further assistance.
Models: HS Series

My steam mop has an adjustable handle; how do I adjust the height?

If your unit is adjustable, it features a telescopic pole that can adjust height by pressing the button on the back of the handle.
Models: SI60, FS20 models - retired

My brush roll isn't turning, what should I do?

If the brush is not turning, you will want to clean the brush roll of buildup of hair and carpet fibers. You may also want to make sure the pad is not blocking the brush roll from freely turning.
Models: HD60, HD50 - retired